100% Satisfaction Guarantee
Risk Free In-Home Trial Try it for 30 days on us! *
TheRugDistrict.ca want to make the returns process as easy and pain free as possible. We strive to provide 100% satisfaction on every order. Not happy? If you're not completely satisfied, you can return your product* within 30 days for an in-store credit. We are responsible for the return shipping fees. Certain restrictions may apply on oversized rugs (9 ft. or larger) and rugs $1,500 or more. The in-store credit might be reduced by an applicable 15%-20% restocking fee.
If the rug arrives damaged or defective we must be notified and Photo sent to us within 7 days of receipt and we will replace the rug or mirror for you without any additional shipping charges. Custom-made or made to order items (such as Dalyn, Milliken, Capel, and Colonial Mills) are returnable for shipping damage only.
Returns are easy! Just follow these 4 steps:
1. All you need to do is fill out this brief form and we will contact you with your required* Return Authorization number. You may also call (888) 926-1271 or email us at firstname.lastname@example.org.
2. Rugs need to be repackaged like new in the original packaging or an equivalent of the original packaging. RA# needs to be on the outside of the packaging.
3. TheRugDistrict.ca will schedule a pick-up of your rug.
4. When we receive the rug in the original condition your in-store credit will be available.
*All returns MUST have a Return Authorization number and instructions prior to sending back. Returned rugs must be in original unused condition. Returned rug may be refused or assessed fee if soiled, pet hair or stains are present.